AideWell Privacy Policy
Effective June 13, 2026 · EdgePoint Strategy LLC (“AideWell”, “we”)
Who we are
AideWell is appointment-management software operated by EdgePoint Strategy LLC and used by wellness practices (“practices”) to manage client records, appointments, and appointment reminders. When you are a client of a practice that uses AideWell, your information is provided to us by that practice, which remains responsible for its relationship with you.
What we process
Contact details (name, phone, email), appointment history, and communication preferences your practice records - including your consent or refusal to be contacted by text or email. Health information your practice keeps in AideWell is protected under HIPAA; we act as the practice’s business associate, process it only to provide the service, encrypt it in transit and at rest, and log every access.
Text messaging (SMS)
- You receive texts only if you gave your practice express consent. Consent is not a condition of receiving services.
- Message frequency varies (typically a few reminders per year). Message and data rates may apply.
- Reply STOP at any time to stop all texts - it takes effect immediately and automatically. Reply HELP or contact your practice for help.
- Texts are sent only between 8am and 9pm local time and never include health details.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are never sold or shared with third parties.
Sharing
We share data only with the subprocessors needed to run the service (Microsoft Azure, including Azure Communication Services for messaging) under contracts that protect it. We do not sell personal information, and we do not use it for advertising.
Retention & your choices
Records are retained as required by your practice’s legal obligations (HIPAA requires at least six years for some records). To access, correct, or delete your information, or to change how you’re contacted, contact your practice - staff can update your preferences immediately, and a permanent record of every consent change is kept.
Contact
EdgePoint Strategy LLC · cherbst@edgepointstrategy.com · edgepointstrategy.com