Client care & retention for wellness practices
Be present for their needs today - and plan for a better tomorrow, together.
AideWell gives you everything to be ready for the client in front of you - who’s coming, why, and what they need - and quietly keeps every client on track for their next visit, so no one slips through the gap.
Up next · 9:15 AM
Margaret Olsen
Thermography screening · Riverside
Leave by 8:40 · 35 min · live traffic
Overdue recalls
$7,400
In the pipeline
$21,900
The gap between visits is where practices lose clients.
Paper files & postcards
Recalls tracked by hand and chased with monthly mailings - slow, easy to miss, and impossible to measure.
Rooms in five places
Rotating between rented locations means juggling who’s where, which services are offered, and how to get there on time.
Follow-up by memory
The clients who don’t rebook quietly disappear - and you only notice the revenue that didn’t show up.
One place that turns care into the next appointment.
The recall pipeline, in dollars
A live “Money View” shows exactly how much revenue is sitting in overdue and upcoming recalls - the screen that pays for itself.
Location-aware scheduling
Book the right service only where it’s offered, with travel-time-aware days so you always know when to leave for the next stop.
Client messaging that books
Two-way SMS and email - consent-tracked, quiet-hours-aware - with signed booking links that drop clients straight into the right open slot.
Records & reports, handled
Notes, attachments, intake forms, and secure report delivery - encrypted, access- controlled, and audited end to end.
How it works
Complete a visit
You can’t close out a visit without setting what comes next - the forcing function that replaces the file-pulling ritual.
The next recall is set
AideWell schedules the return automatically - 3 months, a year, whatever the service calls for - and starts watching the calendar.
We chase it to booked
When it comes due, the right message goes out on the right channel with a booking link - and lands back on your schedule.
Built for compliance from day one.
Wellness data is health data. AideWell is built on HIPAA-eligible infrastructure with a signed BAA - not bolted on after the fact.
HIPAA & BAA-backed
Hosted entirely on BAA-covered Azure services - encrypted in transit and at rest.
Every access audited
An append-only log records who viewed or changed each client’s record.
Consent built in
SMS/email consent and quiet hours are tracked and enforced before any message goes out.
Your data is yours
Export your complete records anytime - no lock-in.
Ready to stop losing clients to the gap?
See AideWell on your own practice’s rhythm. We’ll walk you through a recall from completed visit to rebooked.